Credit purchases on AccuSubtitles are final and non-refundable, except where a refund is required by law — including the guarantees under the Australian Consumer Law that can't be excluded by these terms.
If something goes wrong on our end — a payment charged twice, credits that didn't appear after a successful payment, or a technical failure that prevented the service from working — email support@accusubtitles.com with your payment details and we'll sort it out.
Credits don't expire, so if you're not ready to use a balance yet, it'll still be there later — that's usually a better fix than a refund. If you believe a charge was made in error, please contact us before opening a dispute with your bank or card provider; it's faster to resolve directly.